SMS Privacy Policy
These SMS Privacy Policies apply to text message communications sent by or on behalf of Smith Products Co., Inc. (“Company,” “We,” “Us,” or “Our”).
1. Information We Collect for SMS Communication
When you engage in SMS communication with Us, we may collect the following information:
• Your mobile phone number
• The content of SMS messages exchanged
• Dates and times of messages
• Information related to your order, service request, or inquiry
We collect this information only when it is voluntarily provided or when you engage in SMS communication with Us.
2. How We Use SMS Information
We use SMS-related information solely for customer service and order-related purposes, including:
• Communicating about orders, services, scheduling, or delivery
• Responding to customer inquiries
• Clarifying order details or available options
• Providing transactional or service-related updates
We do not use SMS messaging for bulk marketing or automated promotional campaigns.
3. Consent and Choice
By providing your mobile number and engaging with Us via SMS, you consent to receive text messages related to your order or service inquiry.
You may opt out of SMS communications at any time by replying STOP or by notifying Us that you no longer wish to receive text messages. Once you opt out, we will not send further SMS messages unless you initiate new communication or provide renewed consent.
4. Message Frequency and Carrier Charges
Message frequency varies based on your interaction with Us. Message and data rates may apply depending on your wireless carrier and plan.
Wireless carriers are not liable for delayed or undelivered messages.
5. Sharing of SMS Information
We do not sell, rent, or share your mobile number or SMS content with third parties for marketing purposes.
We may share SMS-related information only:
• With service providers that support our communications infrastructure (such as telecommunications providers), or
• When required by law, legal process, or to protect our rights
All service providers are required to protect your information and use it only for authorized purposes.
6. Data Retention
We retain SMS-related information only for as long as necessary to fulfill customer service purposes, comply with legal obligations, resolve disputes, or enforce our agreements.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect SMSrelated information from unauthorized access, disclosure, or misuse. However, no method of electronic communication is completely secure.
8. Children’s Privacy
Our SMS communications are intended for individuals eighteen (18) years of age or older.
We do not knowingly collect or maintain SMS information from individuals under 18.
9. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion. Requests related to SMS information may be submitted by contacting Us at design@smith-products.com.
10. Changes to This SMS Privacy Policy
We may update this SMS Privacy Policy from time to time. Changes will be effective upon posting and will apply to SMS communications going forward.
11. Contact Us
If you have questions about this SMS Privacy Policy or our SMS practices, please contact Us at design@smith-products.com.
SMS Terms & Conditions
These SMS Terms & Conditions (“Terms”) apply to text message communications sent by or on behalf of Smith Products, Co., Inc. (“Company,” “We,” “Us,” or “Our”).
1. Purpose of SMS Communication
SMS messaging is used solely for individual, conversational communication with existing customers regarding their orders, service requests, scheduling, clarifications, or related options. We do not send bulk marketing messages or automated promotional campaigns.
2. Consent to Receive Text Messages
By providing your mobile phone number and engaging with Us, you consent to receive oneto-one text messages from Us related to your order, inquiry, or service request.
Consent may be provided by:
• Initiating a text message to Us
• Requesting or agreeing to SMS communication verbally or in writing
• Providing your mobile number in connection with an order or service inquiry
Consent to receive SMS messages is not a condition of purchase. Message and data rates may apply.
3. Message Frequency
Message frequency varies and depends on the nature of your order, inquiry, or ongoing communication with Us.
4. Opt-Out Instructions
You may opt out of SMS communication at any time. To opt out, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from Us, or notify Us directly at design@smith-products.com that you do not wish to receive further text messages.
Once you opt out, you will receive one final confirmation message, and no further SMS messages will be sent unless you initiate a new conversation or provide renewed consent.
5. Help & Support
For assistance, reply HELP to any message or contact Us at design@smith-products.com.
6. Providing Telephone Numbers and Duty to Notify
You represent that the mobile number you provide is accurate and that you are the authorized user of the number. If your mobile number changes or is reassigned, you agree to notify Us promptly by contacting design@smith-products.com.
7. Privacy
Your privacy is important to Us. Your mobile number and SMS communications are used solely to support customer service and order-related interactions and are handled in accordance with our Privacy Policy. We do not sell or share mobile numbers with third parties for marketing purposes.
8. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
9. Participation Requirements
You must be at least eighteen (18) years of age and have a wireless device capable of twoway messaging. You must be subscribed to a participating wireless carrier with SMS service enabled. Not all carriers support all messaging features.
10. Indemnification
You agree to indemnify and hold Us harmless from any claims, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your provision of a mobile number that you do not own or control or your violation of these SMS Terms.
11. Changes to SMS Terms
We reserve the right to modify or discontinue SMS communication or update these Terms at any time. Changes will be effective upon posting.
12. Contact Information
If you have questions about these SMS Terms & Conditions, please contact Us at design@smith-products.com.